Privacy Policy

Last updated: January 2026

Eleventex (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://eleventex.com (the “Website”) or purchase our digital products and services.

This policy complies with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that identifies you as an individual, including:

Name
Email address
Billing address
Company name
Payment-related information (processed securely by third-party providers)
Account login credentials
Communication details (support requests, emails)

1.2 Non-Personal Information

Information that does not directly identify you, such as:

Browser type and version
Device information
IP address
Pages visited and time spent on the Website
Referring URLs

2. How We Collect Information

We collect information when you:

Register an account
Purchase digital products or subscriptions
Subscribe to newsletters
Contact us via forms or email
Browse or interact with our Website

We may also collect information automatically through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

Process orders and deliver digital products
Manage user accounts
Provide customer support
Improve our products, services, and Website
Send transactional emails (order confirmations, updates)
Send marketing communications (only with your consent)
Comply with legal and regulatory obligations

4. Legal Basis for Processing (Canada – PIPEDA)

Under Canadian law, we collect, use, and disclose personal information based on:

Your consent (express or implied)
Contractual necessity (to provide purchased products/services)
Legal obligations
Legitimate business purposes, where permitted by law

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core Website functionality
Analyze traffic and usage patterns
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

6. Third-Party Services

We may share limited information with trusted third-party service providers, including:

Payment processors (e.g., Stripe, PayPal)
Email delivery services
Analytics providers (e.g., Google Analytics)
Hosting and infrastructure providers

These third parties are contractually required to protect your information and use it only for the purposes specified.

7. Data Storage and International Transfers

Your information may be stored and processed in Canada, the United States, or other countries where our service providers operate.

When data is transferred outside Canada, we ensure appropriate safeguards are in place, as required by PIPEDA.

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements

When no longer required, data is securely deleted or anonymized.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure servers
Encryption where applicable
Limited access controls

However, no method of transmission over the Internet is 100% secure.

10. Your Rights (Canada)

You have the right to:

Access your personal information
Request corrections to inaccurate data
Withdraw consent (subject to legal limitations)
Request information about how your data is used
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us using the information below.

11. Children’s Privacy

Eleventex does not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the Website constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Eleventex
Email: [email protected]
Website: https://eleventex.com