Refund Policy
Magento 2 Extensions: Customers may request a refund within 30 days from the date of purchase.
Salesforce Components: Customers may request a refund within 30 days from the date of purchase only if the digital product has not been downloaded. Once a Salesforce component has been downloaded, the refund request will be rejected. This is because our digital products provide immediate access to source code and files, which are delivered without additional copy-protection or licensing restrictions. After download, the content is considered fully delivered and cannot be returned.
Refund requests must be submitted within the 30-day period. Requests received after this period will not be considered.
Approved refunds will be processed within 3 business days.
Non-Refundable Items
The following are non-refundable:
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Support services
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Installation services
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Customization or development services
These services are considered fully delivered once the work has started or been completed.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will become effective immediately upon publication on our website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Assignment
We may transfer, subcontract, or otherwise assign our rights and obligations under this policy without notice or consent. You may not transfer or assign your rights or obligations under this policy without our prior written approval.
Exclusion of Third-Party Rights
This Refund Policy is intended solely for the benefit of Eleventex and its customers. It does not grant any rights to third parties, nor may it be enforced by any third party.