Help Desk for Magento 2 introduces a complete customer support ticket system integrated directly into your Magento store. Customers can submit support requests from their account dashboard, attach files, and follow the conversation history while your support team manages tickets from the Magento admin panel.
No external help desk software is required - everything works natively inside Magento 2.
Customer-Friendly Ticket System
Customers can access the Help Desk section directly from their account dashboard and create support requests in seconds.
With the ticket system, customers can:
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Create support tickets from their account page
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Attach files such as screenshots or documents
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Track ticket status and conversation history
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Reply to support messages
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Reopen tickets automatically by replying
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Close tickets once the issue is resolved
This streamlined workflow improves communication and reduces frustration for customers who need help.
Powerful Admin Ticket Management
Administrators can manage all support requests from a dedicated Help Desk grid in Magento Admin.
Support teams can:
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View and manage all tickets in one place
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Assign tickets to departments or specific staff members
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Set ticket priority and status
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Associate tickets with customer orders
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Reply to customers directly from the admin panel
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Review full conversation history
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See previous tickets from the same customer
This ensures support teams can respond quickly and stay organized.
Built-In Email Notifications
The extension keeps both customers and support teams informed with automatic notifications.
The module supports:
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Admin email notifications for new tickets
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Customer email notifications for admin replies
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Optional Magento admin panel inbox notifications
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Configurable email senders and templates
This guarantees that no support request goes unnoticed.
Secure File Attachments
Customers and administrators can attach files to tickets when needed.
The extension includes configurable attachment controls:
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Allowed file extension configuration
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Maximum upload file size limits
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Secure file handling
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Attachment support in both tickets and replies
This allows customers to easily share screenshots, documents, or logs to help resolve issues faster.
Flexible Configuration
The module provides multiple configuration options so it can adapt to your store's support workflow.
You can configure:
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Ticket ID prefix
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Allowed attachment types
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Maximum file upload size
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Department and assignee mapping
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Email notifications
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Customer account navigation label and color
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Admin notifications when customers reply
All settings are available directly in Magento configuration.
Key Features
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Magento 2 customer support ticket system
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Dedicated Help Desk section in customer account
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Ticket conversations between customers and admins
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File attachments support
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Ticket priorities and statuses
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Department assignment and staff mapping
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Related order linking
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Email notifications for customers and admins
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Admin panel inbox notifications
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Configurable navigation label and color
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Native Magento backend ticket grid
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Complete ticket history tracking
Perfect For
This extension is ideal for Magento stores that:
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Need a built-in customer support system
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Want to manage support tickets directly in Magento
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Need better communication with customers
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Want to reduce support email chaos
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Want a centralized support workflow
